Online Support

Support is crucial to the success of any product. WFS is very lucky to be working with EMS who embrace both existing and future technologies to ensure each customer gets information when the want it and when they
need it. We have telephone support available, as you might expect, providing detailed technical information on all our products.

Information should be clear and easy to use, and the EMS YouTube channel is just that. With a number of short detailed help videos providing essential information on our products you can access this resource 24 hours a day.

Using a Smartphone is also an important part of our support package and EMS has two “must have” apps available. The first is our FireCell support app which gives you access to a world of detailed information and assistance. It is also an ideal way to introduce customers to the benefits and features of wireless technology. To support this we also have a BS5839 app outlining the basic fundamentals of the standards, a great source of reference when
you are on site or just need to review a piece of information.